Because we care
At The LSCO, we want to give our customers the most enjoyable experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.
If you can’t find the information you’re looking for - please don’t hesitate to contact us.
Thank you for shopping at The Lebanese Sweet Co.
No Returns / Refunds
At our store, the health and safety of our customers is our top priority. We strive to provide a wide variety of sweets that are enjoyed by everyone, including those with food allergies.
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Please however be aware that a majority of our products contain common allergens such as nuts, wheat, and dairy.
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Allergen information is available upon request (and can be located in the description / ingredient label of each product), and we are happy to answer any questions you may have about the ingredients in our products.
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We take care to clean and sanitise our equipment and surfaces regularly, but please be aware that there is a risk of cross-contamination in any commercial kitchen. We will do our best to accommodate your needs and provide allergen-free alternatives whenever possible. However, we cannot assume any liability for adverse reactions to our products. If you have severe allergies, we recommend that you exercise caution when purchasing and consuming our products.
If you have any questions or concerns about allergens in our products, please don't hesitate to ask a member of our team for more information.
Allergin Policy
We are confident that you will be satisfied with our products and take great care to ensure that our service across the board is the highest of quality and exceeds our customers' expectations, however please note that due to the perishable nature of our products, all sales are final.
Please choose carefully when making a purchase, as once your order has been paid for and picked up, we cannot accept returns, refunds or exchanges.
If you have any concerns about the quality of a product, please bring it to our attention as soon as possible so that we can aim to resolve the issue to your satisfaction.
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Thank you for your understanding.
Change of Mind
At The LSCO, we strive to provide our customers with the highest quality sweets and pastries.
We absolutely want our customers to be completely satisfied with their purchases however due to the nature of our freshly baked selection, all orders begin preparation within 24hrs of the order being received in order to ensure the highest quality.
Therefore, we have a strict ‘no change of mind’ policy. This means that once an item has been purchased, it cannot be returned or exchanged.
If in the instance you have a change of mind and would like to cancel your order, a 50% surcharge will be applied.
Please make sure you are certain about your purchase before completing the transaction.
If you have any questions or concerns about an item that you have purchased, please don't hesitate to ask a member of our team before making your purchase.
We want to ensure that you are fully informed and satisfied with your purchase and we hope this no change of mind policy provides our customers with the clarity they need to make informed purchases at our Lebanese sweet shop.